Symptom Charts Startup

Power up memory test failed. If expansion memory card installed, remove it and press reset button. Remove battery, wait 30 seconds, reinstall battery, turn on computer.

Remove battery, remove and reseat ROM card, reinstall battery, turn on computer. Replace logic board.

Startup eMate computer won't power on

Check LCD contrast and volume control and adjust to mid-range.

Plug in AC adapter, and press reset button. Wait at least 30 seconds for boot up chime.

Remove adapter and battery; remove and reseat ROM card; reinstall battery; repeat step 2.

If expansion memory card installed, remove card and repeat step 2.

If boot up chime is heard and no image on screen, press backlight key. If light comes on, replace LCD. Replace logic board.

Error message displayed: "Your eMate is missing important calibration information and should be returned to a service provider."

System

1 Replace logic board.

2 Send logic board to repair center.

Audio

Speaker doesn't work

1 Remove anything plugged into the headphone jack.

2 Check volume level using front slider control.

3 Perform a soft reset (refer to "Resetting the eMate" in the Basics chapter). Wait; listen for startup chime.

4 Remove battery, wait 30 seconds, reinsert battery, turn on computer.

5 Replace speaker.

6 Replace logic board.

PC Card Module (PCMCIA)

PCMCIA doesn't work

1 Remove and reseat PC card.

2 Perform a soft reset (refer to "Resetting the eMate" in the Basics chapter).

3 Remove battery, wait 30 seconds, reinsert battery, turn on computer.

4 Replace logic board.

Infrared Communication

IR doesn't work

1 Perform a soft reset (refer to "Resetting the eMate" in the Basics chapter).

2 Remove battery, wait 30 seconds, reinsert battery, turn on computer.

3 Replace logic board.

Keyboard

Keyboard doesn't work

1 Perform a soft reset (refer to "Resetting the eMate" in the Basics chapter).

2 Freeze packages (refer to "Freezing Software Packages" in the Basics chapter).

3 Perform a hard reset (refer to "Resetting the eMate" in the Basics chapter).

4 Run keyboard diagnostics (optional).

5 Replace keyboard.

6 Replace logic board.

Tablet

Tablet doesn't work

1 Verify correct application (for example, Notes) is being used.

2 Perform a soft reset (refer to "Resetting the eMate" in the Basics chapter).

3 Freeze packages (refer to "Freezing Software Packages" in the Basics chapter).

4 Remove battery, wait 30 seconds, reinsert battery, turn on computer.

5 Perform a hard reset (refer to "Resetting the eMate" in the Basics chapter).

6 Run diagnostic tablet test (optional).

7 Reseat display/tablet flex cable on logic board and LCD sides.

8 Remove tablet, reseat tablet flex connector.

9 Replace tablet.

1 0 Replace logic board.

Backlight

Backlight doesn't Note: The backlit screen can be difficult to see in a well-lit work environment. Verify backlight operation in a dimly lit room.

1 Perform a soft reset (refer to "Resetting the eMate" in the Basics chapter).

2 Remove battery, wait 30 seconds, reinsert battery, turn on computer.

3 Replace backlight.

4 Replace logic board.

Battery

Battery won't charge 1 Perform a soft reset (refer to "Resetting the eMate" in the

Basics chapter).

2 Remove and test battery.

3 Reinstall battery and let unit charge.

Note: Although it can be used, a Newton 7-watt AC power adapter will charge the unit slower than a Newton 9-watt AC power adapter. Check the Technical Information Library for more information.

4 Run diagnostic battery test (optional).

5 If the eMate displays an error message that says the battery will not accept a charge, repeat steps 1 through 4. Important: A battery that has been idle in an eMate for a long period can require four to five iterations of these steps before it is fully charged. If after five iterations the eMate still fails to charge, go to step 6.

6 Replace battery.

7 Replace logic board.

Serial Port

Serial port doesn't work

Test with Newton Interconnect Adapter.

Perform a soft reset (refer to "Resetting the eMate" in the

Basics chapter).

Freeze packages (refer to "Freezing Software Packages" in the Basics chapter).

Remove battery, wait 30 seconds, reinsert battery, power on computer.

If 9-pin connector works, but 26-pin connector doesn't work, replace Newton Interconnect Adapter. If 26-pin connector works, but 9-pin connector doesn't work, replace logic board. Replace logic board.

DIY Battery Repair

DIY Battery Repair

You can now recondition your old batteries at home and bring them back to 100 percent of their working condition. This guide will enable you to revive All NiCd batteries regardless of brand and battery volt. It will give you the required information on how to re-energize and revive your NiCd batteries through the RVD process, charging method and charging guidelines.

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Responses

  • shishay
    How do you soft boot apple macbook pro?
    8 years ago
  • laura
    How to replace screen on apple emate 300?
    8 years ago

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