Bluetooth Card

Bluetooth Card does not appear to function and is not recognized by System Profiler

  1. Start up the computer from a known-good volume (such as an external hard drive) with Bluetooth driver software installed, to isolate the issue to software or hardware. If the computer seems to perform adequately when booted in this way, troubleshoot as a software issue. If the computer continues to exhibit the issue, follow the steps below.
  2. Reseat card and antenna cable connected to card
  3. Replace card
  4. Replace logic board

Bluetooth Card does not appear to function or has weak performance and is recognized by System Profiler

  1. Start up the computer from a known-good volume (such as an external hard drive) with Bluetooth driver software installed, to isolate the issue to software or hardware. If the computer seems to perform adequately when booted in this way, troubleshoot as a software issue. If the computer continues to exhibit the issue, follow the steps below.
  2. Reseat card and antenna cable connected to card
  3. Replace card
  4. If poor signal strength is the issue, replace the Bluetooth antenna board / cable assembly
  5. Replace logic board

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