General Information

The kinds of problems you might see when troubleshooting a MacBook (13-inch) include:

  • Unit Unusually Hot
  • Disc Will Not Eject
  • Microsoft Office Applications Will Not Open
  • Windows XP Will Not Install Correctly
  • Computer Will Not Start, LED Blinks
  • Optical Drive Does Not Work
  • Keycap Damaged
  • Power Issues, Power Adapter Dead, No Power

In the next section we will discuss the individual troubleshooting steps as they apply to this product. As a reminder, the troubleshooting steps are:

1.

Gather information

2.

Verify the problem

3.

Try quick fixes

4.

Run diagnostics

5.

Try systematic fault isolation

6.

Research

7.

Escalate

8.

Repair or replace

9.

Verify the repair

10.

Inform the user

11.

Complete administrative tasks

Note: If you are not familiar with the Apple General Troubleshooting Flowchart, see the self-paced course General Troubleshooting Theory.

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