You perform the first few steps of troubleshooting1 regardless of whether there is a repairable problem or damage.
mmammt^mk Gather Information
1 /nforfoatîorj Gather the normal information about the problem. (If you are not familiar with the normal ÊKÊÊÊÊKÊ00J information to gather, or any of the other steps, see General Troubleshooting Theory.)
Verify the Problem
Verify that the symptom exists as the customer reports it.
Try Quick Fixes
Special quick fixes that apply to the MacBook (13-inch) include:
For more details, see the Symptom Charts section.
Ron lun Diagnostics
|The following diagnostic tools are available for this product: Apple Hardware Test Apple Service Diagnostic
See Knowledge Base document 112125, "Service Diagnostic Matrix'" to download the appropriate disc image.
Try Systematic Fault Isolation iThprp are no special systematic fault isolation techniques for this product. 1 Throughout the manual, when we refer to a troubleshooting process, we are referring to the process documented in the Apple General Troubleshooting Flowchart.
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