Troubleshooting Steps

You perform the first few steps of troubleshooting1 regardless of whether there is a repairable problem or damage.

mmammt^mk Gather Information

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1 /nforfoatîorj Gather the normal information about the problem. (If you are not familiar with the normal ÊKÊÊÊÊKÊ00J information to gather, or any of the other steps, see General Troubleshooting Theory.)

Verify the Problem

Verify that the symptom exists as the customer reports it.

Try Quick Fixes

Special quick fixes that apply to the MacBook (13-inch) include:

Familiarize yourself with normal operating temperature (see Knowledge Base document 30612)

  • Use firm pressure to seat memory (see Knowledge Base document 303721)
  • Reset the power manager (See Knowledge Base document 303319).

For more details, see the Symptom Charts section.

Ron lun Diagnostics

|The following diagnostic tools are available for this product: Apple Hardware Test Apple Service Diagnostic

See Knowledge Base document 112125, "Service Diagnostic Matrix'" to download the appropriate disc image.

Try Systematic Fault Isolation iThprp are no special systematic fault isolation techniques for this product. 1 Throughout the manual, when we refer to a troubleshooting process, we are referring to the process documented in the Apple General Troubleshooting Flowchart.

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