You perform the first few steps of troubleshooting regardless of whether there is a repairable problem or damage.
_ Gather Information
/nfortoatîonf Gather the normal information about the problem. (If you are not familiar with the normal information to gather, or any of the other steps, see General Troubleshooting Theory.)
Verify the Problem probleWJ Verify that the symptom exists as the customer reports it.
Try Quick Fixes
For more details, see the Symptom Charts section.
I |The following diagnostic tools are available for this product:
Apple Hardware Test • Apple Service Diagnostic
See Knowledge Base document 112125, "Service Diagnostic Matrix", to download the appropriate disc image.
^^ . Try Systematic Fault Isolation
1 There are no special systematic fault isolation techniques for this product.
If you have not located the trouble following the steps thus far, try researching the symptoms. Research resources include:
Enter serial number and click Coverage Check
• Service Source service.info.apple.com
Check Quick Links and/or Technical Resources
Check options under appropriate Product Service pop-up menu
• Product support page service.info.apple.com
Choose Service Training from the Product Service pop-up menu
Follow the practices and policies of your business or agency.
Once you locate the trouble you will most likely need to repair the unit, or mail it in to an AppleCare Repair Center, depending on the service strategy in your region. Be sure to include the CompTIA code, the troubleshooting steps you performed, and the results in the Service Instructions section of GCRM and/or GSX.
If the symptoms point to a component on the logic board, use the block diagram at the end of this chapter to help determine whether you need to replace the entire logic board.
Note: For the current list of Do-It-Yourself parts, see the product support website.
Verify the Repair
For this computer this includes only cleaning the display and case.
Important: For any unit you send on to a repair center, include the CompTIA code, symptoms, steps to reproduce, and troubleshooting steps you have completed thus far in the Service Instructions section of GCRM and/or GSX. (Service Instructions are also known as FAI notes.)
Complete Administrative Tasks
There are no particular administrative tasks for this product, other than those required by the internal policies of your business or agency.
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