Remote wont communicate with system applications such as iTunes or iPhoto or with the optical drive

Make sure of the following when using the (infrared) Apple Remote:

  • You are within 30 feet of the front of the computer.
  • You have an unobstructed line-of-sight to the front of the computer.
  • You are pointing the lens end of the Apple Remote directly at the front of the computer.
  • The computer is powered on and awake.
  • The "Disable remote control infrared receiver" check box in the Security pane of System Preferences is NOT checked.
  1. Make sure the active application works with Apple Remote. Apple Remote uses Front Row, and from Front Row it can access DVD Player, iPhoto, iTunes, and QuickTime Player.
  2. Make sure the remote is paired with the computer. Access the System Preferences -> Security pane and check "Unpair" if available. Close the Security pane, and re-pair the Apple Remote with the computer. See Knowledge Base article 302545: Pairing your Apple Remote with your computer.
  3. Use a digital camera to test your Apple Remote.

If you have a digital camera or DV camera with an LCD display, you can use it to see if your Apple Remote is emitting a signal. Infrared beams are invisible to the human eye, but most digital cameras and video cameras use Charged-Coupled Device (CCD) chips or image sensors that are sensitive to infrared light.

To use a camera to test your Apple Remote, follow these steps:

  • Turn on your digital camera or DV camera and remove any lens cover.
  • Point your Apple Remote toward the display latch button.
  • Press and hold the Menu button on the remote while looking at your camera's LCD display.
  • If you see a faint blinking light coming from the Apple Remote in the camera's LCD, then the remote is working properly.
  • If you don't see any blinking light in the camera's LCD, replace the battery in your Apple Remote and then test it again with your computer.
  1. Replace the Apple Remote battery. See Knowledge Base article 302543: How to replace the Apple Remote battery.
  2. Replace the Apple Remote.

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