Internal hard drive will not initialize

Make sure the hard drive is a cable select drive set as a master (0). 2. Start up from the MacBook Pro Mac OS X install Disk 1 disc that came with the computer (hold down the C key during restart). 3. When the Installer opens, from the Installer menu, select Open Disk Utility. 4. If the hard drive is recognized, format it under the Erase tab. Boot from the MacBook Pro Mac OS X Install Disc 1 which came with the system (hold down C key while booting). Select the desired language. Select Disk...

System shuts down intermittently

Disconnect all external peripherals and eject any ExpressCard. 2. Consult system.log for possible shutdown error codes using Console (in Utilities folder). 2. Consult system.log for possible shutdown error codes using Console (in Utilities folder). Potential Indication, Issue and or Fix Normal behavior power button was pressed for more than four seconds to force shutdown. 1) swap battery for KGB battery 1) try swapping for KGB left I O board replace if necessary Test thermal sensor JST...

Flashing question mark appears on the screen

Note This system will only boot with the version of Mac OS X system that shipped with this computer or later. It does not support booting into Mac OS 9. 1. Start up from the MacBook Pro Mac OS X Install Disc 1 DVD that came with the computer (hold down the C key during restart). 2. When the Installer opens, select Disk Utility from the Installer menu under Utilities. 3. When Disk Utility opens, all mounted disk and volumes will be listed on the left hand side. If you don't see the internal hard...

To start up into Safe Mode to Safe Boot do this

Be sure the computer is shut down. 3. Immediately after you hear the startup tone, press and hold the Shift key. Note The Shift key should be held as soon as possible after the startup tone but not before. 4. Release the Shift key when you see the screen with the gray Apple and progress indicator (looks like a spinning gear). After startup, the words Safe Boot appear in red letters under the Apple logo on the Mac OS X login screen. Note The Safe Boot process takes longer than normal startup. It...

No modem dial tone

Check that the correct modem is selected in the Network Port Configuration section of the Network system preferences. 2. Verify known-good analog (not digital) telephone line. 3. Verify known-good RJ-11 telephone cable. 4. Verify RJ-11 cable is not plugged into Ethernet port (should not be physically possible with this MacBook Pro). 5. Verify RJ-11 telephone cable is firmly installed in the modem port. 6. Inspect RJ-11 connector for pin damage. If damaged, replace modem. 7. Open Apple System...

Application Quits Kernel Panic or other booting problems

If a specific application quits, replace the application. Verify that the application is compatible with OS X. 2. Reset PRAM. (After restart, hold down the Command-Option-P-R keys until you hear the startup chime at least one additional time after the initial startup chime). 3. Run Disk Utility from the Software Install and Restore DVD. 4. Perform a clean install of system software with the software install and restore disc that came with the computer. 6. Run Apple Service Diagnostic (ASD) in...

Express Card will not insert into the Express Card slot

Make sure the ExpressCard is 34mm in width. The general ExpressCard standard does allow for 54mm cards which will not fit in this slot. 2. Make sure the ExpressCard is oriented right side up cards are keyed and cannot be inserted upside down . 3. Verify that the ExpressCard is not warped or damaged in any way if so, replace the card. 4. Try a different ExpressCard. 5. Carefully raise the ExpressCard slot cover and check for a foreign object inside the slot. 6. If the slot cover is preventing...

Replacement Procedure

Transfer the rubber grommets and screws. Replace any Kapton tape around flex cable. NOTE Some hard drives may have a metal disk attached to them for vibration stabilization. Do not transfer this disk if the replacement drive comes without one. If a replacement hard drive needs this metal disk, it will come preattached. 2. Tilting the hard drive as you insert it, tuck the screws on the left side of the hard drive into the grommets in the bottom case. 2. Tilting the hard drive as you insert...

To remove the left fan

Note the black screw in the right lower corner. 2. Disconnect the three cable connectors, the lower two being JST connectors. 2. Disconnect the three cable connectors, the lower two being JST connectors. 4. Carefully peel the flex cable off the fan cover. 5. Lift the fan up and to the left, carefully peeling the tape away from the heatsink, preserving it for reuse. Work the fan's upper left screw bracket out from under the left speaker bracket. Note Avoid damage...

Part Location

Note the path and routing of the sleep light cable which sits above the IR cable twisted red and black wire partially wrapped in Kapton tape . Gently lift the cable up and aside without disturbing either the sleep light connector or the sleep light board soldered to the frame. 2. Disconnect the IR cable connector from the flex cable on the hard drive. 3. Remove the Torx T6 screw and bracket above the IR board. 4. Using a black stick, lift out the infrared board. Lifting from both ends may...

Distorted sound from speakers

Verify that the sound quality is normal with known-good external speakers headphones. If the sound quality is normal, check the speaker wire and connections. 2. In the Sound system preference pane, check the balance. 3. Compare the same sound and same settings with two different units to make sure that sound is actually distorted. If abnormal, replace the speaker assembly. 4. Check the speaker wire. If damaged, replace the speaker assembly. 5. Replace the left I O flex cable.

Temperature Concerns

The customer may perceive this system to run hotter than previous models. However, the normal operating temperature is well within national and international safety standards. Still, customers may be concerned about the heat generated by their machine. To prevent an unnecessary repair, you can compare a customer's computer to a running model, if available, at your repair site. For more information on temperature concerns and customer perception, refer to Knowledge Base article 30612 Apple...

Air Port Extreme card is not recognized

In Mac OS X, use Software Update in System Preferences or see the Apple Software Updates web page to make sure the latest version of AirPort Extreme software is installed. 2. Reset PRAM. After restart, hold down the Command-Option-P-R keys until you hear the startup chime at least one additional time after the initial startup chime . 3. Open AirPort in System Preferences and make sure AirPort is on and Base Station is selected. 4. Re-seat the AirPort Extreme card in its slot. 5. Remove and...

Blue screen appears a spinning disc cursor may also be visible Prohibitory Sign appears a Kernel Panic dialog box

Hold down the Power button for several seconds or press the Restart button. Veuillez red marrer votre ordinateur. Maintenez la touche de d marrage enfonc e pendant plusieurs secondes ou bien appuyez sur le bouton de r initialisation Sie m ssen Ihren Computer neu starten. Halten Sie dazu die Einschalttaste einige Sekunden gedr ckt oder dr cken Sie die Neustart-Taste. 1. Make sure all external devices are disconnected and any ExpressCard has been ejected. If the...

Troubleshooting

General Information 137 Wire and Flex Cables 137 Microphone and Camera wires 138 Hardware Diagnostics 138 Troubleshooting Aids and Tips 140 MacBook Pro Firmware Updates 141 Software Troubleshooting Tips and Tools 142 ExpressCard 34 159 Hard Drive 159 Apple Remote 161 Infrared Board 162 Built-in iSight Camera 162 Keyboard 164 Microphone 165 Modem External 165 Optical Drive 166 Ports 168 MagSafe Power Adapter 169 Sound 170 Trackpad 171 Video 172 Miscellaneous Symptoms 173 Architecture 176

Battery will not pop up

Flip over the unit and slide the battery latches to their full extent. 2. If the battery does not pop up, use a small plastic flat-blade tool to pry up the battery around the battery latch. If the battery is swollen, replace the battery. See below. 4. Verify proper latch operation by exercising the latch. If it does not move smoothly or evenly, try disassembling the battery latch. Check that the spring held between the latch cover and the battery latch pin is intact. 6. If the latch does...

JST Connectors

To disconnect a JST connector, sandwich the connector firmly between a finger on top and a black stick under the cabling next to the connector, then lift as in the animation below . 2. To re-seat or reconnect a JST connector, use a black stick or your finger to snap it into place, 2. To re-seat or reconnect a JST connector, use a black stick or your finger to snap it into place, making sure the connector sits perfectly flat and flush with the sides of the connector well. Note Given a very...

System shuts down almost immediately after startup

Disconnect all external peripherals and eject any ExpressCard. 2. Make sure a known-good battery is fully inserted. Check battery charge and make sure that at least two LED charge indicators light up otherwise connect the adapter. The adapter LED should light when plugged in. If not, consult the MagSafe power adapter section for further troubleshooting. 3. After charging for a while, if the battery does not seem to charge, or if it is charged up but quickly discharges, replace the battery....

Overview

The MacBook Pro 15-inch Early 2008 ushers in a fourth generation of Apple's Intel-based professional notebook computers. Based on the new Intel Penryn chip, the architecture supports three clock speeds 2.4GHz with a 3MB Shared L2 cache, 2.5GHz with a 6MB Shared L2 cache, and a configured-to-order 2.6GHz with a 6MB Shared L2 cache, the latter two with 512MB of VRAM. Two new larger hard drive sizes include 200GB 7200 RPM and 300GB 4200RPM. This Leopard-native MacBook Pro incorporates the...

System powered test using Caps Lock LED

There are situations when the system is giving indications that it is shut down no sleep light, no hard drive access, screen is dark, no fan, and so on however, the logic board may still be active. In this case, the logic board is drawing power and generating heat. Warning In this situation, if the computer is placed in an enclosed environment like a carrying bag, the computer can overheat. You can potentially verify this situation by pressing the Caps Lock key. If the LED glows, the power...

PowerOn Self Test POST Error Codes

The computer automatically performs a power-on self test when it is turned on after being fully shut down not a restart . This section describes what to do if you hear beeps during startup. When this occurs, the sleep LED will stay on, occasionally flashing. MacBook Pro relies on a combination of tones and blinking sleep LEDs to display power-on self test POST error codes. If the computer detects no SDRAM Synchronous Dynamic Random Access Memory also referred to as RAM , or the RAM installed...

Mac Book Pro Firmware Updates

Firmware is software that is written into memory circuits that can retain software code indefinitely, even when power is not available to the hardware. Firmware on Intel-based Mac computers is designed to be updated if necessary through a software update. EFI and SMC firmware is stored on the MacBook Pro's logic board. EFI firmware updates update the Boot ROM, and SMC Updates update the System Management Controller firmware. The SMC manages fans and other environmental parameters that are...

Apple Service Diagnostic ASD S

Note ASD version numbers may change as diagnostics are updated. Important Unlike versions of ASD previously available for the MacBook Pro, ASD version 3S121 requires installation onto an external USB hard drive. Installing Apple Service Diagnostic on a USB hard drive 1. Connect the external USB hard drive to your Macintosh. 2. Open Disk Utility located in Applications Utilities . 3. Select the external USB hard drive. 4. Click the Partition tab to prepare the drive to be partitioned into two...

A USB device not recognized by computer

Note If you are trying to use a serial device with a USB Serial adapter, check with the manufacturer of the adapter for compatibility. 1. Shut down the computer then press the power button to start the computer. 2. Verify that the current driver for the device is installed. 3. If the device is a camera, turn on the camera only after initiating the download with the camera application. 5. Try a different USB device on same port. 6. Eliminate any device chains by plugging in only one peripheral....

Air Port connection is slow

Move computer closer to the AirPort Base Station or other AirPort device. 2. Check the number of users trying to use AirPort in the area. Too many users accessing the network at the same time can cause heavy network traffic. To improve network connection speed, add additional AirPort Base Stations. 3. Check for other changes in the environment that may cause interference with the AirPort signal. For more information, consult these Knowledge Base articles 58543 AirPort Potential sources of...

Hardware Diagnostics

AppleCare offers two diagnostics for MacBook Pro 15-inch Early 2008 . Apple Hardware Test AHT is shipped with every machine and targeted for end-users to troubleshoot their machine. Apple Service Diagnostics ASD is offered to Service Providers for more in-depth troubleshooting. Both applications are available for download from Kbase article 112125 Service Diagnostics Matrix. Apple Hardware Test AHT 3A134 Note AHT version numbers may change as diagnostics are updated. To use Apple Hardware Test...

Power Button pads on logic board

Macbook Wei Topcase Power Taste

With the top case removed, the power button is disconnected. Instead of having to reconnect the top case to turn on the system, there are two pads on the logic board that can be shorted across with a tool like a flat blade screwdriver to act as the power button. These pads are located near the lower edge of the logic board between the RAM slots and the upper left corner of the optical drive. The two pads are separated with a horizontal white line and bracketed by another line that leads to the...

Mac Book Pro inch Early Exploded View

Macbook Pro Inch Screen Exploded View

Airport Extreme Card Bracket 922-7937 Hard. Drive IR Flex . Cable . 922-8364 Hard . Drive . Bracket 922-8056 Hard Drive . 2.5-inch SATA 160GB, 5400 661-4638 200GB, 5400 661-4601 200GB, 7200 661-4602 250GB, 5400 661-4603 Bluetooth Antenna with Shield 922-8371 Optical Drive Bracket, left, w EMI Gasket 076-1262 ' Optical . Drive _ Flex Cable 922-8362 Optical . Drive . Bracket, back 922-7270 Optical Drive Bracket, right 922-8219 Left Ambient Light Sensor Board 922-8353 Left I O Board 922-8356 ,...

No Power No Video

The computer will not power on no sleep light, no fan movement, no hard drive spin-up, no Caps Lock LED illumination when pressed, and no display illumination . Note After each step, check that the system is not supplying power to the logic board. If you see the sleep LED come on or the Caps Lock LED illuminate when the key is pressed, then the system is indeed drawing power. In this case, hold down the power button for six seconds to insure the system is shut down before working on the...

The optical drive does not eject CD or DVD discs

Verify that the disc is not in use by quitting any applications that may be using the disc. 2. Press and hold Media Eject key at top right corner of keyboard. If that does not work, hold down Function fn key then Media Eject key. If that does not work, hold down Function fn key and Media Eject key simultaneously. 3. Drag the disc icon to trash, or select it and press Command-E. 4. Choose Restart from Apple menu while holding down trackpad button during startup. 5. Check the optical drive...

Architecture

Isight Camera Macpro

The architecture of the MacBook Pro is based on the Intel Penryn microprocessor and two integrated circuits ICs the North Bridge memory controller and the South Bridge I O controller, connected to each other by a Direct Media Interface DMI bus. The North Bridge IC provides the bridging functionality among the processor, the memory system, the DMI bus, and the 16-lane PCI Express bus to the graphics controller. The South Bridge IC supports these components Ultra ATA 100 bus for the optical drive...

Wire and Flex Cables

Because of its thin enclosure design and dispersed circuit board, the MacBook Pro utilizes a multitude of flex cables and wire cable harnesses. Many of these cables carry multiple signals. Here is a list of the cables and the signals that run across them. If you notice a group of functions not working, it is likely that the cable is not properly inserted or the connector is damaged. SuperDrive data, power, and control signals cable select info Hard drive power and data Sleep LED power Infrared...

No sound is audible but the Speakers section of the Sound system preference pane indicates an external device is

If there is nothing plugged into the headphone jack or USB ports, the Output tab of the Sound system preference pane should be set to the internal speakers. 2. If not, and if nothing is plugged in, try plugging in headphones or external speakers. Restart the computer. Remove the device. 3. Reset PRAM. After restart, hold down the Command-Option-P-R keys until you hear the startup chime at least one additional time after the initial startup chime . 4. If the system continues to indicate a...

Sleep LED does not come on when lid is closed

Put the computer to sleep using the menu option. If the sleep LED goes on, the computer is not detecting a closed display. If the LED does not go on, skip to step 3. 2. Place a magnet over the sleep sensor board in the top case. If the system goes to sleep, replace the magnet in the display housing. 3. Check that the sleep sensor in the top case is plugged in. 4. Check that the sleep LED is plugged into the logic board. 5. Connect a USB mouse. Short the power on pads on the logic board to...

To remove the left ambient light sensor board

Macbook Pro 2008 Left

Remove the Phillips screw and dust cover. 2. Disconnect the JST connector on the logic board to the right of the fan. 3. Peel the ALS cable away from the fan, taking care to preserve the adhesive for future use. 4. Pry up the sensor board to release its adhesive and remove it from the speaker. 4. Pry up the sensor board to release its adhesive and remove it from the speaker. Reinstallation Note When reinstalling the dust cover, carefully blow off any dust and gently clean the lens with a...

Using the Multi Touch Trackpad

Trackpad Gestures Zoom

Use the trackpad to move the pointer and to scroll, tap, double-tap, and drag. How far the pointer moves on screen is affected by how quickly you move your finger across the trackpad. To move the pointer a short distance, move your finger slowly across the trackpad the faster you move your finger, the farther the pointer moves. To fine-tune the tracking speed and set other trackpad options, choose Apple gt System Preferences, click Keyboard amp Mouse, and then click Trackpad. Existing trackpad...

Safe Mode

Safe Boot is a special diagnostic way to start Mac OS X when troubleshooting. Safe Mode is the state Mac OS X is in after a Safe Boot. Starting up in Safe Mode does five things to simplify the startup process and operation of the computer It forces a directory check of the startup boot volume. It is identical to using Disk Utility's Repair Disc or the fsck -fy terminal command. It loads only required kernel extensions some of the items in System Library Extensions . It disables all fonts other...

The builtin camera is not recognized

Boot the MacBook Pro to the desktop and launch iChat AV. Note You do not need to be connected to a network to use iChat AV to troubleshoot. Verify that the correct versions of Mac OS X and iChat AV are installed. Reinstall or update software as needed. 2. Open the iChat AV preferences and click on the 'Video' icon. Verify that the camera is recognized by the iChat AV software. Is the camera recognized 3. Check the camera connection to main logic board. Try re-seating the connector. 4. Check...

Swollen battery

The computer may not run off battery power alone The computer wobbles and won't sit flat on a flat surface The trackpad button is continually pressed and doesn't release in this case, test by removing the battery to see if the trackpad button functionality returns . A swollen battery can expand and cause the battery case to break open, exposing cells. Use care and common sense when handling a battery with exposed cells. 2. If the bulged battery will not release come out of the unit, try...

No keyboard illumination

Go to the Keyboard system preference pane and make sure the Illuminate keyboard in low light conditions check box is checked. Cover the left and right speaker grills with your hands. Note The keyboard illumination is not bright enough to be seen in most well lit spaces. In order to view the keys being illuminated, the ambient light needs to be dim. 2. Check the keyboard backlight flex cable connection to the top case flex cable.

Supported applications do not respond to input from the remote control

Make sure Disable remote control infrared receiver check box is not checked. 2. If Unpair is available in the Security pane of System Preferences, another Apple Remote may be paired to the computer pairing allows only one Apple Remote to control the computer . To delete a pairing between the remote and the MacBook Pro, click Unpair. You may have to enter your Administrator password to make changes in the Security preference pane. For further instruction, consult Knowledge Base article 302545...

Try Systematic Fault Isolation

There are no special systematic fault isolation techniques for this product. If you have not located the trouble following the steps thus far, try researching the symptoms. Research resources include Symptom Charts section of this manual Enter serial number and click Coverage Check Service Source service.info.apple.com Check Quick Links and or Technical Resources Check options under appropriate Product Service pop-up menu Product support page service.info.apple.com Choose MacBook Support Page...

The optical drive does not accept CD or DVD discs mechanical failure

Verify that the media is not warped and is a standard 12 cm circular disc. 2. Check for a small non-standard disc or other foreign object stuck inside. Remove the optical drive from the system to extract a stuck disc. See Removing a stuck disk in the optical drive chapter of the take apart section. 3. Verify that the disc is pushed almost all the way into the slot. 4. Check that the optical drive flex cable is undamaged and properly installed. If damaged, try replacing the flex cable.

The power adapter LED does not turn on

Confirm the power adapter is connected to a known-good outlet. 2. Try replacing the AC plug or AC power cord. If the adapter works, replace the plug or cord. 3. Check if pins are missing or bent. If so, replace the power adapter. Check the pins in the power adapter's DC plug for pins that are stuck down. If pins are stuck down, check for debris blocking one or more pins. Carefully clear the pins with metal tweezers. If necessary, clean the pins as described below. If the pins appear OK, but...

The microphone is not working

Check the Sound system preference pane and verify that the selection under the Input tab is built-in microphone. 2. Check the signal level and level meter and adjust the gain. 3. Reset PRAM. After restart, hold down the Command-Option-P-R keys until you hear the startup chime at least one additional time after the initial startup chime . 4. If there is no sound output from the internal speaker nor is the microphone working, verify all cable connections. 5. Check the left I O flex connection...

The Date and Time settings reset repeatedly

Note Resetting the power manager and or PRAM resets the date and time. The MacBook Pro uses a non-rechargeable lithium battery. Perform a Shut Down from the Apple menu. Remove the main battery and disconnect the power adapter for 10 minutes. Connect the power adapter, insert the battery, and power on the computer. If the date and time were lost the backup battery may be dead or discharged. Remove main battery from the unit and leave it plugged in for at least 5 hours. Feet came off the bottom...