Flashing question mark appears on the screen

Note: This system will only boot the Mac OS X system that shipped with this computer or later. It does not support booting into Mac OS 9.

  1. Start up from the MacBook Pro Mac OS X Install Disc 1 DVD that came with the computer (hold down the "C" key during restart) to run Disk Utility.
  2. When the Installer opens, select Disk Utility from the Installer menu under Utilities.
  3. In Disk Utility, you will see all available disk and volumes listed on the left hand side. If you don't see the internal hard drive, the system is not recognizing it. Skip to the next step. Otherwise, select the internal hard drive icon and follow the instructions under the First Aid tab to verify the hard disk, and repair it if needed. Restart the computer.
  4. If Disk Utility is unable to repair a persistent directory issue or corrupt file information, consult the following articles for possible solutions:

106214: Using Disk Utility and fsck to resolve startup issues or perform disk maintenance 25505: Directory Issue Verification or Repair Is Not Part of Installation 25770: Handling "overlapped extent allocation" errors reported by Disk Utility or fsck 302411: Disk Utility reports "Underlying task reported failure" when repairing a volume

  1. If the hard drive is not recognized, check the hard drive flex cable for damaged connectors (a connector peeled off the flex cable, for example), and if bad replace the hard drive flex cable.
  2. Reseat the hard drive flex cable. If still not recognized, replace the hard drive. Important: If the computer is under warranty and data recovery is required, refer to Knowledge Base article 31077: DriveSavers: Hard Drive Data Recovery & Warranty Implications for important information.
  3. Reinstall system software using the MacBook Pro Mac OS X Install 1 disc. Note: Don't forget to install both the Mac OS X system and application software.

For assistance in software troubleshooting, go to Knowledge Base article

88410: SMART: A Brief Description

152349: Mac OS X 10.3: Replacing a disk before it fails

Its a MAC

Its a MAC

Get All The Support And Guidance You Need To Be A Success At Using Your MAC. This Book Is One Of The Most Valuable Resources In The World When It Comes To The Tips And Tricks Of Having Fun With MAC.

Get My Free Ebook


  • Amira
    How to display question mark on screen?
    9 years ago
  • barbara
    Is MacBook pro 17 disc required for Mac os x installl?
    9 years ago

Post a comment