The customer may perceive each new system to run hotter than previous models. However, the normal operating temperature will be well within national and international safety standards. If a customer is concerned about the heat generated by their machine, to prevent an unnecessary repair compare a customer's computer to a running model, if available, at your repair site.
For more information on temperature concerns and customer perception, refer to Knowledge Base article 30612: Apple Notebooks: Operating Temperature.
Was this article helpful?