Internal hard drive will not initialize

  1. Start up from the software install and restore disc that came with the computer (hold down the "C" key during restart).
  2. When the Installer opens, from the Installer menu, select Open Disk Utility.
  3. If the hard drive is recognized, format it under the Erase tab.
  4. If the hard drive is not recognized, reseat the hard drive flex cable, or replace if needed.
  5. If still not recognized, replace the hard drive.
  6. Reinstall system software using the software install and restore disc.

Important: If the computer is under warranty and data recovery is required, refer to Knowledge Base article 31077: DriveSavers: Hard Drive Data Recovery & Warranty Implications, for important information.

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